Start your own VoIP Reseller Business

Earn up to 15% recurring commission on revenue mage from your referral for 60 months.

Start a VoIP Business in 6 Steps

1. Do your research

If you’re serious about kickstarting a business in the VoIP space, you need to start by doing comprehensive research and becoming a VoIP expert.

2. Establish your business model and niche market

Once you do some brainstorming, consider these questions pertaining to your business model and niche market.

3. Explore your competition

Finding out what your competitors are offering (and why their customers chose to do business with them) will help you understand how to create a lucrative business.

4. Start a functional website

As a starting point, you can take a look at your competitors websites and see what functions they include. Our best advice: Think about the customer’s experience and how you can sell your services using your website.

5. Build a customer support system.

When signing up new customers, you need to provide them with the ability to get in touch with your customer support team for assistance if needed.

6. Find customers and grow your business

There are several marketing channels you can utilize to find new customers who may need VoIP services, such as PPC, social media, SEO and content marketing

Customer support system

We can help with the following customer communication concerns

Regardless of the team you assign to customer support, there are expectations your customers will have when it comes to assistance. It’s best to include various methods for your customers to get in contact with you, as well as offering 247 assistance or as close as possible. We recommend considering the following options in terms of customer support offerings:

  • Live chat: Allow customers to message customer service representatives in real time for assistance.
  • Phone support: List your customer service number online so your customers can seek assistance when needed.
  • Email: Create a separate customer support email address that users can use to reach out for help.
  • Online guides and manuals: You can often reduce the amount of customer service calls you receive by providing your customers with online manuals and guides for troubleshooting purposes.
Risks

Specific risks while VoIP reselling activity

VoIP wholesale business as any kind of business has its specific failure risks. The main risk is not to get money from your clients. It may happen when a wholesale provider uses a postpaid type of payment while selling traffic. There are several ways to minimize this risk. Firstly, work with partners who have market experience and are well-known among the VoIP community. Before starting cooperation with a partner ensure yourself using anti-fraud forums (for example, on www.voipfraud.net/en or in special sections on VoIP forums) that he hasn’t been involved in VoIP fraud activity and check information about the company (http://www.domaintools.com/). Secondly, check the company registration documents, make sure you deal with a real company.

Finally, after signing the agreement you should always keep in touch with your partner. 

Another way is to work via prepayment. But there can be difficulties if you are a brand-new company. Big market players usually don’t prepay to small and unknown companies.  

Be careful while signing the contract. To avoid risks of disputes or fraud activity you should pay attention to such aspects as a type of payment (prepaid or postpaid); billing conditions – per second/per minute; bank details presence; terms of confidentially, etc.

Additionally, there is a common FAS (False Answer Supervision) problem. It means incorrect extra billing of calls because some calls are billed without connection to the subscriber. You should avoid cooperation with companies that have too much FAS. There is a risk that your customers won’t pay for these calls, although your suppliers will include them in their invoices.

You can identify FAS when ASR is higher than average, but ACD is lower or the same. 

Actually, you can’t avoid the risks but checking for instructions helps to minimize them. 

Reseller VS Provider

VoIP reseller or provider: difference

A VoIP reseller simply brings VoIP services to users. The reseller does not own the servers or generate bandwidth, whereas the provider is the main source of the network. The reseller typically bears little risk, and simply makes a profit from reselling VoIP products and services, while the provider bears the main risks, such as equipment malfunction, failure, or damage. On the other hand, the provider usually makes more money, but the reseller has fewer worries and does not need much upfront investment.

Key benefits

What is it like to be a VoIP Reseller?

You will be able to change the percentage (10-15%) charged from each payment of your users

  • Make changes to available payment methods
  • Add your own
  • Delete existing
  • Customer support service
  • Chat, email, calls
  • Technical support
  • Information support
  • PBX services
  • Set up Interactive Voicemail
Commissions

How much can you earn?

Reseller Status:

  • Earn up to 15% from each transaction of your connected users
  • This percentage may be changed with a sales increase.
  • At the start you can change the current commission percentage from 0% to 10%.

Bonus: you can get an additional commission (percentage) by increasing the price for incoming calls.

Dealer opportunities:

  • Provide numbers to other resellers
  • Start building your dealer network
  • Choose the percentage between 10 and 15% charged from each payment of your users
  • Sales increase will provide you with more flexible rates.
High expertise level

It is profitable to be our partner

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Years of operation (since 2004)
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Satisfied customers
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Become VoIP Reseller

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