Start a VoIP Business in 6 Steps
Regardless of the team you assign to customer support, there are expectations your customers will have when it comes to assistance. It’s best to include various methods for your customers to get in contact with you, as well as offering 247 assistance or as close as possible. We recommend considering the following options in terms of customer support offerings:
- Live chat: Allow customers to message customer service representatives in real time for assistance.
- Phone support: List your customer service number online so your customers can seek assistance when needed.
- Email: Create a separate customer support email address that users can use to reach out for help.
- Online guides and manuals: You can often reduce the amount of customer service calls you receive by providing your customers with online manuals and guides for troubleshooting purposes.
VoIP wholesale business as any kind of business has its specific failure risks. The main risk is not to get money from your clients. It may happen when a wholesale provider uses a postpaid type of payment while selling traffic. There are several ways to minimize this risk. Firstly, work with partners who have market experience and are well-known among the VoIP community. Before starting cooperation with a partner ensure yourself using anti-fraud forums (for example, on www.voipfraud.net/en or in special sections on VoIP forums) that he hasn’t been involved in VoIP fraud activity and check information about the company (http://www.domaintools.com/). Secondly, check the company registration documents, make sure you deal with a real company.
Finally, after signing the agreement you should always keep in touch with your partner.
Another way is to work via prepayment. But there can be difficulties if you are a brand-new company. Big market players usually don’t prepay to small and unknown companies.
Be careful while signing the contract. To avoid risks of disputes or fraud activity you should pay attention to such aspects as a type of payment (prepaid or postpaid); billing conditions – per second/per minute; bank details presence; terms of confidentially, etc.
Additionally, there is a common FAS (False Answer Supervision) problem. It means incorrect extra billing of calls because some calls are billed without connection to the subscriber. You should avoid cooperation with companies that have too much FAS. There is a risk that your customers won’t pay for these calls, although your suppliers will include them in their invoices.
You can identify FAS when ASR is higher than average, but ACD is lower or the same.
Actually, you can’t avoid the risks but checking for instructions helps to minimize them.
A VoIP reseller simply brings VoIP services to users. The reseller does not own the servers or generate bandwidth, whereas the provider is the main source of the network. The reseller typically bears little risk, and simply makes a profit from reselling VoIP products and services, while the provider bears the main risks, such as equipment malfunction, failure, or damage. On the other hand, the provider usually makes more money, but the reseller has fewer worries and does not need much upfront investment.
You will be able to change the percentage (10-15%) charged from each payment of your users
- Make changes to available payment methods
- Add your own
- Delete existing
- Customer support service
- Chat, email, calls
- Technical support
- Information support
- PBX services
- Set up Interactive Voicemail
- Earn up to 15% from each transaction of your connected users
- This percentage may be changed with a sales increase.
- At the start you can change the current commission percentage from 0% to 10%.
Bonus: you can get an additional commission (percentage) by increasing the price for incoming calls.
- Provide numbers to other resellers
- Start building your dealer network
- Choose the percentage between 10 and 15% charged from each payment of your users
- Sales increase will provide you with more flexible rates.